We ended up swapping the power wires and then Winegard walked me thru the steps to get it connected to the internet. She had me enter these numbers on the web 10.11.12.1 and it opened up the place where I needed to add the sim card info. It's working now but if I didn't call, I wouldn't have known the steps to follow to set it up. Wish they had these set up instructions in the manual for those who are not tech savvy.
Want to thank you for your help Jim. Really appreciate you making yourself available to help answer questions.
Jenna