Hey All,
I bought a Delta Solo BH181 from Blue Compass in Longmont, CO. It has been a frustrating experience with a lot of the verbal promises with no follow through and all the typical dealership complaints. I’m at a pretty frustrating impasse at this point. On my initial walk through inspection, I noticed the shower pan had a cut in it that looked like it was done with a table saw. It’s right at the gap with the shower walls. Blue Compass was supposed to fix it. At my follow up walk through, I found they caulked part of it but only the portion that’s on the outside of the door. But the cut actually extends into the shower. Meaning the wet side of the door frame. I pointed it out and said I wanted it fixed. A service tech came out and looked at it for a few minutes. He was maybe the only person who seemed like he wanted to give me a straight answer rather than just hurry me out the door. He apologized and explained that caulk wouldn’t fix this. We’d be trying to caulk two plastic pieces together that will eventually vibrate loose and allow water into the walls. He explained they’d have to go through Alliance, take the whole shower apart and replace the shower pan. So I’ve spent the last few weeks doing the typical dealership communication game. Finally today they told me that Alliance had declined the warranty claim because they had already paid them 0.3 hours to caulk it. Now they’re saying it’s okay to caulk it because that’s what Alliance says to do. I’m not convinced Alliance said that. My hunch is Alliance is more sick of Blue Compass than I am and just wasn’t willing to pay twice on the same issue.
Does this look like something you would caulk? Where should I go from here?
And least importantly, why would someone be cutting there in the first place?
Thanks for your time,
Gribley
I bought a Delta Solo BH181 from Blue Compass in Longmont, CO. It has been a frustrating experience with a lot of the verbal promises with no follow through and all the typical dealership complaints. I’m at a pretty frustrating impasse at this point. On my initial walk through inspection, I noticed the shower pan had a cut in it that looked like it was done with a table saw. It’s right at the gap with the shower walls. Blue Compass was supposed to fix it. At my follow up walk through, I found they caulked part of it but only the portion that’s on the outside of the door. But the cut actually extends into the shower. Meaning the wet side of the door frame. I pointed it out and said I wanted it fixed. A service tech came out and looked at it for a few minutes. He was maybe the only person who seemed like he wanted to give me a straight answer rather than just hurry me out the door. He apologized and explained that caulk wouldn’t fix this. We’d be trying to caulk two plastic pieces together that will eventually vibrate loose and allow water into the walls. He explained they’d have to go through Alliance, take the whole shower apart and replace the shower pan. So I’ve spent the last few weeks doing the typical dealership communication game. Finally today they told me that Alliance had declined the warranty claim because they had already paid them 0.3 hours to caulk it. Now they’re saying it’s okay to caulk it because that’s what Alliance says to do. I’m not convinced Alliance said that. My hunch is Alliance is more sick of Blue Compass than I am and just wasn’t willing to pay twice on the same issue.
Does this look like something you would caulk? Where should I go from here?
And least importantly, why would someone be cutting there in the first place?
Thanks for your time,
Gribley
Last edited by a moderator:
