Avenue 39MBR Structural Issues

[ske4kix]

I wasn’t sure where to post this as I’m relatively new to the forms in terms of posting.

Maybe somebody can help me with some insight into the process since Alliance doesn’t seem to wanna respond with much information.

I have a 2025 Avenue 39MBR. Original owner since April of 2025.

I’m starting to see what appears to be structural cracks on the interior and exterior walls on both sides over the axles towards the top of the unit.

Alliance has sent me a generic email stating that I need to send the unit back to them in Indiana and that I will incur all costs in transport as well as need to winterize the unit on my dime.

I live in California so as you can imagine I’m probably looking at at least 7k cost just to get it to them. Not to mention paying for storage and monthly payment on unit itself while it’s getting repairs/looked at for who knows how long.

As you can imagine paying for a unit while it’s being repaired indefinitely, and then having to cancel multiple, upcoming trips is pretty inconvenient.

Anyone have some insight or dealt with this process before and have some advice on what to expect.

I know this was one of the newer models when we purchased. I’m wondering if they have a broader issue with these frames and structural issues that’s gonna start appearing in more of their units if it already hasn’t become an issue?

I’ve have had nothing but problems with minor stuff falling apart/off just seems like the build quality has not been great at all for the amount of money we paid.

Unfortunately, a lot of the repairs I’ve had to make like dinette slide floor coming undone and starting to fall off and many more were not documented because when I took it into a “authorized” repair place. I was told it would take months for what seemed like the simplest of repairs and then ghosted with any follow up on actually getting the repairs done.

Sorry if posted in the wrong place thank you in advance for any help.

 

[Lantley]

I don't have a happy answer for you. But I will say if Alliance is willing to accept and fix the problem sending it back to the factory is the best place to get it fixed. $7K for transportation seems like a lot but I really don't have anything to base my claim on.
Once upon a time I had a unit that needed some structural repairs and I would have loved for the manufacturer to agree to make the repairs even if I had to return it to them. The manufacturer refused to accept responsibility in my case and I was totally on my own.
Seems that alliance agrees they are responsible for the issue. Which is the first step of the process. I would make plans to send the unit back to them. We could argue and debate about the cost of transportation once the unit is fixed.
Getting the unit fixed at the factory allows the factory to do a "Do Over" on the entire trailer. Which will be worth all the trouble you go through to return it in the long run.
Does the warranty specifically exclude transportation costs?

 

[Chief2hairs]

I agree the factory is the best place for this type of repair. If you decide to transport it back to the Indiana Allliance factory, check with a transport company such as Jimbo's. They deliver RV from Indiana all over the country and usually deadhead back. They could possibly transport for you....????

 

[ske4kix]

I’m just throwing that number out there based on experience from the last time we had it shipped to California.


It was shipped a shorter distance with fuel prices in the country being significantly less so I can only imagine what it would cost now. To get it to Indiana.

I guess my real issue is the idea of having to come out of pocket to fix a quality or craftsmanship issue with the frames on an item that is still under warranty.

I have not looked at what the warranty states that’s just what their email stated at the bottom in italics.

I’m hoping to have an actual conversation with someone from alliance regarding this to get some clarificatio. So far, it’s just been generic emails with little information.

 

[Midnight Rider]

Drive it back yourself?
Sucking Gas-N-Hauling Ass!
it would be a great trip anyhow?
pack up and ROLL ON!

 

[2 Allies]

I'm with Rider on this one. It's unfortunate that you have the issue but if you can carve out the time, Alliance will fix it right and treat you well while you are there.
Good luck,

 

[RockDr896]

Transportation....Cheif2Hairs has a good Idea. If you can catch a RV transporter that needs a load to tow back, that would be the best. You can also look into "HotShot" haulers. They are always looking to catch loads as well.

Another thought: Look at your insurance policy and give them a call. Since it is an Alliance issue....I am wondering if your Insurance, may pickup some of the cost, if you have an avenue to make an insurance claim. They may add some muscle to the issue legally perhaps? It is a structural issue, so you seem well within warranty (3 years)....

 

[ske4kix]

Yeah, I looked in the transportation. It’s anywhere from $3500-$6000 just depending on what options you go with. There and back we’re looking anywhere from $7000-$12,000 on our dime to fix their warranty issue. With a stated 2-3 week repair time it's really not an option to do a turn around trip myself (not to mention time off work etc.)

Insurance wont pick up the tab checked with them......

I'm kinda of at a loss at this point. I want to get it fixed but 7k isn't in the budget to do so. The only other solution given was for me to find a repair shop and have them work up a repair price and if Alliance approves the cost they will cover. Also noted is that any further warranty assurance on the issue wont be covered by them. In essence Alliance is building a cage to put me and my issue in. Both options leave me screwed......

I guess I just expected more help from Alliance give my status as an "Ally" but it appears you quickly become and Adversary if you aske them to do the right thing.

Transportation....Cheif2Hairs has a good Idea. If you can catch a RV transporter that needs a load to tow back, that would be the best. You can also look into "HotShot" haulers. They are always looking to catch loads as well.

Another thought: Look at your insurance policy and give them a call. Since it is an Alliance issue....I am wondering if your Insurance, may pickup some of the cost, if you have an avenue to make an insurance claim. They may add some muscle to the issue legally perhaps? It is a structural issue, so you seem well within warranty (3 years)....

 

[Lantley]

Well I think the only place to have it fixed is at the factory. I get it transportation cost are excessive and I would press Alliance to give me more consideration for transportation at least meet me halfway or something.
I imagine the cheapest thing for you to do is to drive it out there drop it off. Leave your truck out there on the Alliance lot so you don't have to pay for parking. Fly back home.When its ready fly back to pick it up. That's probably still a $3000 to $4000 tab.
However in the grand scheme of things if $4000 gets it fixed, It's probably your best alternative. Get Alliance to split those cost with and call it a deal. Or get Alliance to pay one way transportation and you pay the other With no airfare involved.
Bottom line is I'd make sure it's repaired at the factory versus a local shop. No one will be as familiar with the unit as the factory. A local shop will give it their best effort but I don't think they can equal the factory's ability and know how as it pertains to an Alliance unit.

 

[RockDr896]

Perhaps, this moves the issue into a different stance by Alliance...I am no lawyer, but quite a bit of experience in buying large pieces of Equipment. I highlighted the top of the 3 year structural warranty. First check your state. In most contract case law, a manufacturer/party can throw in language that makes you believe you have pre-waived their liability to "incidental costs or damages"...but that is not true. I doubt it is going to fly, given their national sales span all state borders, they would have to offer a reasonable cost (Which would be local). I would think this falls into Federal jurisdiction.

As for Insurance, they have a part in this as well. The outer walls have been damaged, by a defect you could not have possibly visually have known. One or the other, needs to step up. The alternative, would be water infiltration and the totaling of the unit...tell that to Insurance...

I hope this helps in your negotiations, but I would push a bit harder and maybe even go so far as to see a lawyer......Keep us updated

 

[Lantley]

As for Insurance, they have a part in this as well. The outer walls have been damaged, by a defect you could not have possibly visually have known. One or the other, needs to step up. The alternative, would be water infiltration and the totaling of the unit...tell that to Insurance...

I hope this helps in your negotiations, but I would push a bit harder and maybe even go so far as to see a lawyer......Keep us updated

I don't think insurance is liable for a manufacturing defect.
A collision of some sort yes, but a known defect or faulty workmanship is not the insurance company's liability.

 

[RockDr896]

As for Insurance, they have a part in this as well. The outer walls have been damaged, by a defect you could not have possibly visually have known. One or the other, needs to step up. The alternative, would be water infiltration and the totaling of the unit...tell that to Insurance...

I hope this helps in your negotiations, but I would push a bit harder and maybe even go so far as to see a lawyer......Keep us updated

I don't think insurance is liable for a manufacturing defect.
A collision of some sort yes, but a known defect or faulty workmanship is not the insurance company's liability.

I think the insurance role is at the most, the costs to get it repaired. They have an interest in making sure the damage doesn't get worse. It's like being in an accident and something gets damaged. Then you need transportation, towing, and repairs. This may fall under towing when damaged perhaps....they have an interest in the asset they are insuring.

 

[Midnight Rider]

As for Insurance, they have a part in this as well. The outer walls have been damaged, by a defect you could not have possibly visually have known. One or the other, needs to step up. The alternative, would be water infiltration and the totaling of the unit...tell that to Insurance...

I hope this helps in your negotiations, but I would push a bit harder and maybe even go so far as to see a lawyer......Keep us updated

I don't think insurance is liable for a manufacturing defect.
A collision of some sort yes, but a known defect or faulty workmanship is not the insurance company's liability.

Take a flop?
Bang up the trailer a bit and throw that in the damage report to insurance?
Just kidding!
Thats called insurance fraud!😂😂😂😂