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  1. Bill Martin

    2021 Valor 43V13 No Heat in Living Area

    Good morning. I work for Alliance. Looking up your files I am not seeing any warranty submissions in regards to the furnace but do see that you emailed our team on Monday about this. I will gather more details on our teams reply and see how we can best assist.
  2. Bill Martin

    WALKING ON THE ROOF

    The weight rating of the roof ladder is 250 lbs so that would be the limiting factor.
  3. Bill Martin

    WALKING ON THE ROOF

    The ladders have a 250lb weight limit. A ladder and soft bristle brush/broom can help with getting the slide tops cleaned off.
  4. Bill Martin

    Fresh water capacity

    Good morning. The tank is classified as a 98 gallon fresh water tank by the mfg of it. With that said the tank is not fully rigid so can have some sag or low spots in it. Also there is no way we are aware of to ensure that a tank of this size is completely empty, even after opening the fresh...
  5. Bill Martin

    ANSWERED: Brand and Size of Mattress in Avenue?

    Appreciate the help.
  6. Bill Martin

    ANSWERED: Brand and Size of Mattress in Avenue?

    You are correct that it is 72x80
  7. Bill Martin

    Alliance Paradigm 385FL delivery from Assembly Line after our walk thru where issues were promised they’d be fixed prior to delivery! That was a LIE!!

    Good evening. We are very open with that information. I am one of the co-owners and VP of service for Alliance. I made contact with Jeff this evening and will be in further communication with him come Monday. I also provided him my cell phone which is 574-312-5215.
  8. Bill Martin

    Need ideas on fastening to interior walls

    Good morning. With a laminated exterior wall the aluminum studs are primarily used around the perimeter of the wall, opening in the wall (ie sliderooms, windows, doorway, etc). At locations where we secure cabinets or other structural items we use galvanized backers laminated into the walls...
  9. Bill Martin

    Help needed. Our refrigerator is leaning

    Good afternoon. With the LG fridge there are a couple brackets holding the fridge in place. If severe roads were to knock it out of place you should be able to undo the lower brackets holding the fridge rollers in place at the floor. Once those are removed the fridge should be able to be rolled...
  10. Bill Martin

    ANSWERED: Brand and Size of Mattress in Avenue?

    Good evening. Good evening and thank you for the question. The queen is residential in size at 60x80. I believe it to be Serta brand but would need to verify.
  11. Bill Martin

    Oven Not Staying Lit

    Good morning. Insignia has provided us with a baffle kit that screws to the back of the oven. This baffle works the airflow to help keep the flame lit. The baffle is something that insignia added in production months ago so depending on your build date this would likely be a solid resolution...
  12. Bill Martin

    Components of the Black Tank Rinse / Flush System

    To clarify the Nautilus panel will have a single black tank flush connection. If there are dual black tanks on a specific floorplan they are both fed by the same inlet. The T-connection would happen in the underbelly area and will vary by floorplan.
  13. Bill Martin

    Slide issue

    bill.martin@alliancerv.com
  14. Bill Martin

    Slide issue

    Good morning Curtis. While I'm happy to help I don't have any info from you other than your first name. If you can let me know your last name, email that you sent from and last 6 of VIN we can look you up.
  15. Bill Martin

    Slide issue

    Curtis - The edges bowing could possibly be part of the concern but we would really like to get the nylon wear bars added. They provide a softer surface for the slide to ride in on and also help bring the slide up a little higher when coming in. That minimized the potential of the slidefloor...
  16. Bill Martin

    Slide issue

    Good morning Curtis. I'm not certain when your unit was built, but for about a year now we have been using a nylon wear bar on each end to help lift the slide up when it comes in and also is easier on the underside of the floor. These are a very easy install with a couple of screws. Please...
  17. Bill Martin

    Tank Heater Questions

    Good morning. We do recommend having some fluid in the tanks to help disperse the heat and minimize any hot spot that could damage a tank. They are thermostatically controlled to initiate at 45 degrees and then turn off around 65 degrees.
  18. Bill Martin

    WALKING ON THE ROOF

    The roof is designed to be walkable for the purposes of cleaning as you are doing. There will be flex in the roof as you walk on it and that would be normal to see.
  19. Bill Martin

    Refrigerator Leveling

    Good morning. Can you share some pictures so we get a feel for the tilt you are seeing. Something that shows how it is angled in comparison to the cabinet frame surrounding it. Also with that said the residential refrigerators can fairly easily be pulled out of their cabinet space. There is...
  20. Bill Martin

    Schematic available?

    Appreciate the feedback and please know that our team is seeing your comments.
  21. Bill Martin

    Schematic available?

    Good afternoon and thank you for the feedback. We do provide a wiring guide that is located on the backside of the converter panel door. The 12-volt wiring system is also color coded and numbered to assist with ease of identifying different zones or accessories. We continuously evolve our...
  22. Bill Martin

    What are these wires and where do they go?

    That would be dependent on the model you have and the options. As the wires will likely vary depending on a few variables please feel free to reach out to service@alliancerv.com if there is something specific we can assist with.
  23. Bill Martin

    Sneak peak???

    Good evening. Travel trailers are still a bit in the future so do not have any finalized or near finalized designs to share at this time.
  24. Bill Martin

    GFCI RESET?

    Have you checked the breaker at the power pole? If some outlets are working we would also suggest checking the shore power source to ensure it doesn't have a bad power leg. There are two legs with 50amp service and would not be out of the ordinary for one of those legs to go bad. This can be...
  25. Bill Martin

    changing to 300AH of Lithium ion on a 32RLS.

    Good evening. I believe there is a tiny switch on the converter panel that says LA and LI. To convert to lithium all you need to do is flip that switch to LI.
  26. Bill Martin

    4pt Auto Leveling System

    Good morning. Yes the Avenue leveling system is the Ground control. Excited to build your coach soon.
  27. Bill Martin

    how to shut down residential refrigerator when not needed?

    Assuming this is a residential fridge you can unplug it directly from the outlet. You said you turned inverter off at switch. Was this the circuit breaker on the converter you are referring to?
  28. Bill Martin

    Paradigm Owner's Guide

    Good morning. While we don’t have a compiled list by specific model number, the data labels/stickers on or inside each of the appliances typically will have the model number on it. If there is something specific you are wanting to know about a component we are happy to help find that.
  29. Bill Martin

    ODS LED light

    Thank you for the feedback sir.
  30. Bill Martin

    Inverter

    I don’t recall off the cuff but can find out on Monday. If you’d send me a PM or reach out to our service team at service@alliancerv.com we can get the proper answer for you.
  31. Bill Martin

    Firewall material and backing?

    Good morning. We have seen most that install custom solar mount the components to the carpeted wall panels in the storage bay. These walls are secured to an aluminum stud structure and I believe are 3/8” wood panels.
  32. Bill Martin

    Add an Inverter

    I am not aware of wiring specs around to do what you are asking. We do have some very savvy members on our service team who may be able to provide some guidance but it’s not something we have a formal how to published on.
  33. Bill Martin

    Watch out world, here we come!

    Good morning and welcome to the Alliance family. Parts like fridge doors can take several weeks to get once they are ordered. If you ever have a specific question regarding an order for your coach you can reach out to our service team at service@alliancerv.com
  34. Bill Martin

    Inverter

    Good morning. The inverter can be turned on/off directly on the inverter itself.
  35. Bill Martin

    Plastic trim pieces on 390MP passenger slide

    Thank you for the picture as that is very helpful. It it is warping I'm guessing the piece you are referencing is plastic. The window mfg has since started using an aluminum extruded piece instead of the plastic and that has resolved the concern. If you send this pic along with your contact...
  36. Bill Martin

    Reinette

    Love that picture. Hope y'all are having a great October.
  37. Bill Martin

    Plastic trim pieces on 390MP passenger slide

    Good morning. Would you have a picture to share so we better understand what trim piece you are referencing.
  38. Bill Martin

    May the Schwartz Be with you!

    Awesome. Thanks so much for finding the forum.
  39. Bill Martin

    Is adding heat to Valor garage A/C possible?

    I'm not aware of that being done. it may take a bit of research to see what needs done to add a heatpump to the AC.
  40. Bill Martin

    Wet bay storage door

    Good morning and thank you for the question. We do not have a split side hinged door sourced at this time. Historically we have seen that type of door be more prone to water infiltration. With that said, one thing you could potentially do is relocated the strut mount so the door goes a little...
  41. Bill Martin

    how to shut down residential refrigerator when not needed?

    The breaker you are looking for is labeled "Inverter". That will cut off power to the refrigerator:)
  42. Bill Martin

    Can I run the furnace when not plugged in to shore power, (battery power only).

    Yes sir the furnace is 12-v so will operate off of battery power. You will also need to make sure you have LP gas.
  43. Bill Martin

    GMC Pro Trailer camera

    While I'm not an expert on the GMC specs, I thought they made a camera that had a 50'+ cord attached to it. That cord would run over the roof and then down to the truck.
  44. Bill Martin

    Avenue 36BRM

    Great to see you found this forum and we are thrilled to welcome you to the Alliance family.
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