So we are on the road in our 2026 Avenue and also have a black tank valve issue. We have used it exactly three times. First time after a shake down trip and everything was new and seemed to work fine but I noticed some play in the cable. Since our previous trailer had a manual Valtierra gate valve I didn’t think much about the cable system.
Second time we dumped was after a week of dry camping. There was some pressure behind the terminal cap and about a cup of liquid leaked out. Again didn’t seem terribly out of the ordinary. I was able to dump and rinse the black tank and continued on our way. We made an overnight jump to our next camp. When we arrived, I went about setting up for the week. As I removed the terminal cap (the third time since taking delivery in December) to set up the sewer hose, EVERYTHING from the black tank came gushing out. 💩 Got the mess cleaned up and bought a twist on valterra valve to get us by for the time being.
After that week in camp I double checked all the valve handles were in the closed position and pulled the valterra manual and watched the black tank drain completely again. I worked the black handle several times to see if it affected the amount draining and it did not.
We found the nearest Alliance dealer along our route and made an appointment to have it looked at, unfortunately two weeks from now. I reached out to Alliance but pretty much got a standard ‘this is our warranty process’ response and at best it could be a couple days before it can be fixed once the dealer looks at it and submits paperwork.
Needless to say pretty disappointed with this failure. It seems obvious that it’s either the cable or valve and should be a straightforward fix but because its warranty the dealer has to submit paperwork and wait for approval to proceed with repairs. Which means we have to take it in for evaluation, then go to camp and wait for approval, then pack up camp and return at a later date to get it fixed. Hopefully it’s quick repair. How do other folks handle these types of disruptions while on the road when essentially you have to take your ‘home’ into the shop?