Warranty claim going nowhere, any thoughts?

[Jimbee]

Hi All,
The wife and I purchased a 2026 Avenue 32RLS which we absolutely love! The GE tankless water heater bit the dust on our second trip and it's been at the dealer for 2 months awaiting repair. We're still waiting on a shipping date from Alliance for the replacement unit. Week after week after week go by with no info on shipping the replacement water heater.
So frustrating because I know I can get a new heater shipped to my house in 3 days if I were willing to buy the replacement myself!
Is this typical for the way Alliance handles warranty issues?

Thanks,
Jimbee

 

[BryanValRox]

Hi All,
The wife and I purchased a 2026 Avenue 32RLS which we absolutely love! The GE tankless water heater bit the dust on our second trip and it's been at the dealer for 2 months awaiting repair. We're still waiting on a shipping date from Alliance for the replacement unit. Week after week after week go by with no info on shipping the replacement water heater.
So frustrating because I know I can get a new heater shipped to my house in 3 days if I were willing to buy the replacement myself!
Is this typical for the way Alliance handles warranty issues?

Thanks,
Jimbee

Congratulations and welcome to the forum!

Do yourself a favor, call Alliance directly with your Vin number.
Ask them if there is a open warranty claim on your VIN and what the status of the replacement parts are.

This would not be the first time that a repairing location didn’t follow thru and is using parts delay as an excuse for not getting to your repairs in a timely manner.

It is worth the call.

 

[RoadJunkie]

Email "service@alliance.com", with your last 6 VIN numbers. Give them your story and ask them to see if your dealer has even ordered the water heater.

 

[Jimbee]

Thanks so much for the advice,
very much appreciated!

Jimbee

 

[Lantley]

Yes most likely your delay is with the dealer not Alliance. But you can do an end around and check in with Alliance directly to see if the dealer has made a claim.

 

[Bozo]

I really do not understand why a dealer would drag their feet unless they charge you storage. Your rig is taking up space on their lot.

 

[Lantley]

I really do not understand why a dealer would drag their feet unless they charge you storage. Your rig is taking up space on their lot.

I agree its taking up space, but the dealer prefers to take the paying (non warranty, more profitable customers first vs. the low paying, low profit, red tape warranty work.
Space on the lot is not as valuable as money in the pocket.

 

[Oregon_Camper]

Do yourself a favor, call Alliance directly with your Vin number.
Ask them if there is a open warranty claim on your VIN and what the status of the replacement parts are.

This would not be the first time that a repairing location didn’t follow thru and is using parts delay as an excuse for not getting to your repairs in a timely manner.

 

[rvdude]

When I had my KZ Durango Gold 5th wheel, another KZ owner had a problem with his Suburban water heater. His trailer was under warranty and he went to a Suburban dealer that got his unit taken care of without having to deal with the dealer. He said that was easy to get done with no hassles. Going to a GE supplier/dealer might be an option if you can't get anything done.

 

[Midnight Rider]

What ever happens get your camper back home IMHO, I never leave at dealer?
Make appointment
Diagnose issue
take camper home
take camper back when parts arrive.

I hate leaving at dealer baking in the sun for two months letting batteries die and rodents to get in. Do they have it locked? Who knows?. Then at least you know what’s going on with it. Trailers left on dealer lots for months get damaged and ripped off. Protect your investment.
Roll On Jimbee! Time to kick ass at the dealership!

 

[Oregon_Camper]

@Jimbee Did you call Alliance? Love to hear some follow up on this post to see if it was the dealership or Alliance causing the delay.