Solera awning ripped

[CiscoRaccoon]

This is a 2023 310RL that is just reaching it's 2 birthday. The larger front awning has torn front front side of awning where it attaches to the 5th wheel. The Solera has a 5 year fabric warranty. Will the Alliance Service handle this or the dealer? If I have warranty push-back, who would I call at Alliance for help?

 

[Oregon_Camper]

You might have a chance at getting that fixed at the National Rally, but I doudt they will pay for the repair at your dealer (due to being out of warranty)

Question...what caused the other two areas to get damaged? The top of the awning has that long damage area and even the side of awning has apparent damage. Any chance you hit something? Tree branch?

 

[CiscoRaccoon]

As far as hitting a tree (or something) we do not recall any issue. It appears that it is stretched. We're aware of watching the end flap coming down, or when it is stuck to itself and not comedown, so we have not strained it there. It's never been exposed to big winds. It is kept in it's own storage building, if awnings were wet, we dried then before closing up.

The manufactures warranty says 5 years on the fabric, so I guess we need to go to Solera. If no luck, we will work on getting it fixed at the Indy National Rally. Thanks for response. Any other thoughts out there?