Warranty Work

[ktdtx]

My 2024 RV has been at the dealer for warranty work since Dec 1, 2025. Minimal communications--6 to 8 messages left to get one call back to tell me they are "waiting on parts", "waiting on approval", etc

My last phone conversation..they told me the MINIMUM I should expect to wait for warranty repairs is Three Months..waiting for approvals, etc.
Does not sound right to me...any one else told this?

 

[George]

Sounds about right. Unless it was a major problem I'd never take it in — warranty or not.
You can contact Alliance service @ service@AllianceRV.com to ask about the status of their warranty approval. Include VIN

---

According to Texas Lemon Laws if they haven't fixed it in 30 days you can make a claim for buy back. There's a spreadsheet there to calculate how much they have to buy it back for.
I don't know anyone that's taken advantage of that law though. I bet if a few did then dealers might get a move on to repair faster.

 

[Oregon_Camper]

That sounds like the dealer is stalling....blaming Alliance. You need to contact Alliance and figure out the REAL status of your warranty claim.

 

[George]

I should add... Unlike any other manufacturer that I know of Alliance is very good about sending warranted parts directly to you for DIY repairs. No need to visit a dealer to get a new taillight or whatever.

 

[2 Allies]

I agree with George and Jim, the dealer is scamming you. As George said, email service@alliancerv.com and you will be surprised at the support. Be sure to have your last six digits of the VIN and document what has occurred sp far.
Good luck,

 

[jagibson58]

I would ONLY take my RV only if my RV tech was unable to fix the problem. There is a provision with Alliance that you can get a third party to be paid for if you get a quote and forward to them while under the 12 month warranty. Make sure you contact the main office in Indiana not the local dealer.

 

[Midnight Rider]

I should add... Unlike any other manufacturer that I know of Alliance is very good about sending warranted parts directly to you for DIY repairs. No need to visit a dealer to get a new taillight or whatever.

I’m finding parts to be slooooow?

 

[Midnight Rider]

Also, I never leave my rv at dealer for that long? Take it in, get it diagnosed, take it home or to storage and wait for approval, or parts or whatever, then haul it back for timely repair and then get out of there again!

The longer it sits at dealer rotting in the sun getting moved all over all the time getting damaged, the worse off you are. Damage and theft is what you can expect From prolonged stays at the dealer.

If it’s not to big a job these guys can talk you down Through just about anything!

Roll On KT

 

[M and E]

I am honestly surprised at the industry overall that they do not use the leverage they have with these dealers to perform better in delivering warranty service. Repairs completed in X, in the interest of customer service, or you pay a penalty. Different industry, but we have performance clauses built into every single contract at the last two companies I've worked for. Obviously, this idea is not some stroke of genius I came up with; it's pretty common. I guess I am wondering why they don't or can't do it.

 

[Lantley]

The warranty is with the manufacturer not the dealer! Manufacturers have no leverage with the dealers.
They slap the things together as fast as possible and send them out.
If they wanted to improve quality they would pay workers by the hour not by the piece.
The dealers know more than anyone, how poorly the units can be assembled and are not willing to take full responsibility for quality control.
There is also a cumbersome approval process that deliberately slows the warranty claim.
There is also newbie consumers who believe everything is "Hunky Dory" and don't understand the need to conduct a very thorough PDI.
They don't know once you pull off the lot it's all yours.
The root of the problem lies with the manufactures. They build the product and set the warranty policies.
The dealer merely distributes the units via loose network, there are not franchise agreements like the auto industry.

The warranty doesn't last forever at some point the consumer will have to take care of the unit.
Ultimately RV'ing is a DIYers game. Taking your house down the road will always be a challenge and require DIY skills,
Initially the warranty does give you piece of mind and protection against catastrophic failures, however to have a successful RV experience an owner will need DIY skills when issues are encountered or a large wallet and patience to take care of those issues. Warranty is a small part of the equation in the long run.

 

[Jwtsg]

The warranty is with the manufacturer not the dealer! Manufacturers have no leverage with the dealers.
They slap the things together as fast as possible and send them out.
If they wanted to improve quality they would pay workers by the hour not by the piece.
The dealers know more than anyone, how poorly the units can be assembled and are not willing to take full responsibility for quality control.
There is also a cumbersome approval process that deliberately slows the warranty claim.
There is also newbie consumers who believe everything is "Hunky Dory" and don't understand the need to conduct a very thorough PDI.
They don't know once you pull off the lot it's all yours.
The root of the problem lies with the manufactures. They build the product and set the warranty policies.
The dealer merely distributes the units via loose network, there are not franchise agreements like the auto industry.

The warranty doesn't last forever at some point the consumer will have to take care of the unit.
Ultimately RV'ing is a DIYers game. Taking your house down the road will always be a challenge and require DIY skills,
Initially the warranty does give you piece of mind and protection against catastrophic failures, however to have a successful RV experience an owner will need DIY skills when issues are encountered or a large wallet and patience to take care of those issues. Warranty is a small part of the equation in the long run.

Lantley x 2,,,True advice,,,👍🍀

 

[Ox262]

Great write up, Lantley. Clearly, it's cheaper to build for speed, not quality.

 

[M and E]

The warranty is with the manufacturer not the dealer! Manufacturers have no leverage with the dealers.

I agree manufacturers are a major part of the root problem. But saying they have no leverage with dealers is flat wrong. Businesses use contractual and commercial leverage every day. The RV industry may choose not to enforce service standards, but that is not the same as being unable to or having none. If you manufacture any product that has demand, and there are multiple channels for distribution, the manufacturer has the majority of the leverage by a very wide margin.

You're conflating issues related to root cause, structure, and practical leverage. Manufacturers may absolutely be the root cause in many cases. The dealer relationship may also be looser than in the auto industry. But neither goes to a manufacturer's lack of leverage.

If a manufacturer controls warranty reimbursement, repair approvals, parts flow, training, dealer incentives, and future inventory, then they plainly have tools to influence behavior. The more accurate position is that they may not be using those tools aggressively enough, or the industry has simply tolerated poor service accountability.

 

[Lantley]

I agree manufacturers are a major part of the root problem. But saying they have no leverage with dealers is flat wrong. Businesses use contractual and commercial leverage every day. The RV industry may choose not to enforce service standards, but that is not the same as being unable to or having none. If you manufacture any product that has demand, and there are multiple channels for distribution, the manufacturer has the majority of the leverage by a very wide margin.

You're conflating issues related to root cause, structure, and practical leverage. Manufacturers may absolutely be the root cause in many cases. The dealer relationship may also be looser than in the auto industry. But neither goes to a manufacturer's lack of leverage.

If a manufacturer controls warranty reimbursement, repair approvals, parts flow, training, dealer incentives, and future inventory, then they plainly have tools to influence behavior. The more accurate position is that they may not be using those tools aggressively enough, or the industry has simply tolerated poor service accountability.

The warranty is between the manufacturer and the buyer not the dealer. You hear of cases of the non selling dealer flat out refusing to do any warranty work. They can do this because they have no obligation to a unit they did not sell and refuse to play the warranty game with units they did not sell because it's a losing proposition for them .
The manufacturers only leverage is to deny them new units to sell, however if this dealer sells a lot of units the RV manufacture's avoid that course of action and the problem persist.
Now I don't disagree that some dealers are better than others at completing warranty repairs, however in the end the manufactures are solely responsible for the warranty there only recourse is to deny the dealer new units or send consumer elsewhere.
If the dealer sells lot of units the manufacturers' are reluctant to apply any pressure on the dealership.
If the dealership is a low volume dealer they are not afraid to loose the Alliance contract because they don't sell many anyway.
Understand this is the RV industry. The RV industry is shady, sketchy ,underhanded call it what you want. Comparing it to reputable industries is pointless, the overall RV industry is not reputable.
If the RV industry (note it is not just an Alliance issue) seriously wanted to reform the warranty process they could so immediately and would not have to approach it one dealer at a time.
The only true leverage the RV industry has on dealerships is new units. New sales drive the entire machine. This is why they pay factory workers by the piece and rush them out the door. Sales mean profit warranty does not.
The industry is reluctant to penalize dealers in anyway that might hinder sales. If a dealer sells lots of units but has warranty issues the manufactures really don't care. Again sales drive profits and are king, EVERYTHING else is a secondary issue.
THe reality is they are content with the current burdensome process and have no desire to change it
Take your unit in for warranty service....you'll be sorry. I learned that lesson years ago not much has improved.
The industry has not improved much, however consumers have become wiser via social media and have a better understanding of how the game is played.
In the auto world dealership service is premier, however in the RV world I avoid going to a dealerships if at all possible, I prefer to do myself or thru a mobile or independent service provider.
This forum has a few PDI list posted. Why? because delivery and warranty are now a known issues. PDI is not a term in the auto industry because they take care of delivering properly working units that can be serviced at any dealership throughout the country without question, approval or delay. If only the RV world could be as upstanding and efficient.

 

[M and E]

The warranty is between the manufacturer and the buyer not the dealer. You hear of cases of the non selling dealer flat out refusing to do any warranty work. They can do this because they have no obligation to a unit they did not sell and refuse to play the warranty game with units they did not sell because it's a losing proposition for them .
The manufacturers only leverage is to deny them new units to sell, however if this dealer sells a lot of units the RV manufacture's avoid that course of action and the problem persist.
Now I don't disagree that some dealers are better than others at completing warranty repairs, however in the end the manufactures are solely responsible for the warranty there only recourse is to deny the dealer new units or send consumer elsewhere.
If the dealer sells lot of units the manufacturers' are reluctant to apply any pressure on the dealership.
If the dealership is a low volume dealer they are not afraid to loose the Alliance contract because they don't sell many anyway.
Understand this is the RV industry. The RV industry is shady, sketchy ,underhanded call it what you want. Comparing it to reputable industries is pointless, the overall RV industry is not reputable.
If the RV industry (note it is not just an Alliance issue) seriously wanted to reform the warranty process they could so immediately and would not have to approach it one dealer at a time.
The only true leverage the RV industry has on dealerships is new units. New sales drive the entire machine. This is why they pay factory workers by the piece and rush them out the door. Sales mean profit warranty does not.
The industry is reluctant to penalize dealers in anyway that might hinder sales. If a dealer sells lots of units but has warranty issues the manufactures really don't care. Again sales drive profits and are king, EVERYTHING else is a secondary issue.
THe reality is they are content with the current burdensome process and have no desire to change it
Take your unit in for warranty service....you'll be sorry. I learned that lesson years ago not much has improved.
The industry has not improved much, however consumers have become wiser via social media and have a better understanding of how the game is played.
In the auto world dealership service is premier, however in the RV world I avoid going to a dealerships if at all possible, I prefer to do myself or thru a mobile or independent service provider.
This forum has a few PDI list posted. Why? because delivery and warranty are now a known issues. PDI is not a term in the auto industry because they take care of delivering properly working units that can be serviced at any dealership throughout the country without question, approval or delay. If only the RV world could be as upstanding and efficient.

Agree with some of this disagree with others. The fact that the warranty contract is between manufacturer and buyer says nothing about whether the manufacturer can contractually obligate dealers to perform service as a condition of the dealer agreement. Those are two completely different contracts. The latter is where the leverage could be used. But, you are probably right...they have no desire to change because everyone is making money...off of us.

 

[ktdtx]

Thanks for all the info and feedback...think I'll be contacting Alliance to get some input on the status.