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Alliance Warranty

F

Full Time Alliance Living

New member
We just purchased a new Paradigm 382RK two weeks ago from Blue Compass RV in Odgen Utah. The unit appears to have the recliners screwed into the floor and we noticed that the screws had bee ripped loose and severely damaged the floor from getting moved with the operation of the right rear slide. The issue was presented to the dealer right away and we are having issues getting any assistance from Alliance to repair the damage. Last word from the dealer is they want to send out a third party to repair, I assume that means glue the rips back in place. Seems like a really poor attempt to keep a customer happy to me. I only have two weeks to get this repair done before we have to leave out of state to go back home. I fear we are going to run out of time. Has anyone else had this much problem getting warranty work done? I had heard really good things about Alliance and that drove the decision to buy, but I am finding a lot of issues that indicate poor craftsmanship. Loose drain pipes, single screws in the brackets for the wood trim around the blinds (ripped out of the wall on the first attempt to repair a faulty blind), no caulk around the shower that resulted in a lot of water pouring out on the floor with the first use. We expected to have some issues, but they are feeling a little excess and I am not feeling reassured with the service that we are getting from Alliance to honor their own warranty. I was just curious if anyone else is having the same issues or has any suggestions on how to get issues resolved when your working with a poor dealership?
 
7426TRISS

7426TRISS

Well-known member
Sorry to here that, Sometimes the dealers reach out to 3rd parties, why? Because they are specialist in areas the dealer is not. All RV's are going to have problems, I believe Alliance is above the others. This is my 3rd RV, far less problems than the other two.
Contact Alliance if your not happy with your dealer, or think there not addressing your issues. In the end Alliance will make it right.
Congratulations on the new RV, safe travels, tons of knowledge here, many more will comment.
 
S

Socal-Paul

Well-known member
Had a similar issue with our first Avenue, two screws too long and scratched up the floor. Dealer was going to put me in line said it might be a couple of months to get to it. Alliance okayed a third party to fix the floor. The floor guy explained what he was going to do and repaired the vinyl floor. To be honest I could find the repair but it wasn't easy, I'm a bit OCD. It is really a art form.
 
M

M and E

Prominent Member
Full Time Alliance Living said:
We just purchased a new Paradigm 382RK two weeks ago from Blue Compass RV in Odgen Utah. The unit appears to have the recliners screwed into the floor and we noticed that the screws had bee ripped loose and severely damaged the floor from getting moved with the operation of the right rear slide. The issue was presented to the dealer right away and we are having issues getting any assistance from Alliance to repair the damage. Last word from the dealer is they want to send out a third party to repair, I assume that means glue the rips back in place. Seems like a really poor attempt to keep a customer happy to me. I only have two weeks to get this repair done before we have to leave out of state to go back home. I fear we are going to run out of time. Has anyone else had this much problem getting warranty work done? I had heard really good things about Alliance and that drove the decision to buy, but I am finding a lot of issues that indicate poor craftsmanship. Loose drain pipes, single screws in the brackets for the wood trim around the blinds (ripped out of the wall on the first attempt to repair a faulty blind), no caulk around the shower that resulted in a lot of water pouring out on the floor with the first use. We expected to have some issues, but they are feeling a little excess and I am not feeling reassured with the service that we are getting from Alliance to honor their own warranty. I was just curious if anyone else is having the same issues or has any suggestions on how to get issues resolved when your working with a poor dealership?
Click to expand...
This is my take on Alliance customer service, the outcomes are great, the process could be improved. They'll fix everything, they'll push back when appropriate, work with you for reasonable solutions, but the intake, administration, and oversight needs some refinement. It can take abit of time in my experience. That said, and from my understanding only, in terms of getting things done they are head and shoulders above most. I guess my point is I agree with your frustration.
 
J

jagibson58

Active member
Document ALL your dealings with the Alliance dealer. If they fail to meet your expectations go ahead and contact corporate. Thats my experience. RV dealers regardless of who they are don't care about you. Service is a joke. Make sure to get a third party evaluation of the unit in writing. I have ALL my work done by an experienced and licensed RV technician.
 
L

Lantley

Prominent Member
My take is the RV warranty process is only worthwhile for major catastrophic issue that you cannot resolve yourself.
We think of the RV warranty in terms of the automotive industry but it is far from it.
The process is deliberately cumbersome with lots of approvals.
The dealer may not be vested in the process and create more hurdles.
Frustration and delays are an inherent part of the process, which is my main reason to avoid using the warranty.
Unless the problem is major or catastrophic I find the RV warranty is more trouble than its worth and avoid using it unless absolutely necessary.
My observation of the Alliance warranty is they eventually get things done but the consumer must remain proactive throughout the entire process and deal with the delays and frustrations that are part of the warranty process.
 
B

Bozo

Prominent Member
Lantley said:
My take is the RV warranty process is only worthwhile for major catastrophic issue that you cannot resolve yourself.
We think of the RV warranty in terms of the automotive industry but it is far from it.
The process is deliberately cumbersome with lots of approvals.
The dealer may not be vested in the process and create more hurdles.
Frustration and delays are an inherent part of the process, which is my main reason to avoid using the warranty.
Unless the problem is major or catastrophic I find the RV warranty is more trouble than its worth and avoid using it unless absolutely necessary.
My observation of the Alliance warranty is they eventually get things done but the consumer must remain proactive throughout the entire process and deal with the delays and frustrations that are part of the warranty process.
Click to expand...
You are spot on about rv warranty.
 
B

Bozo

Prominent Member
Full Time Alliance Living said:
We just purchased a new Paradigm 382RK two weeks ago from Blue Compass RV in Odgen Utah. The unit appears to have the recliners screwed into the floor and we noticed that the screws had bee ripped loose and severely damaged the floor from getting moved with the operation of the right rear slide. The issue was presented to the dealer right away and we are having issues getting any assistance from Alliance to repair the damage. Last word from the dealer is they want to send out a third party to repair, I assume that means glue the rips back in place. Seems like a really poor attempt to keep a customer happy to me. I only have two weeks to get this repair done before we have to leave out of state to go back home. I fear we are going to run out of time. Has anyone else had this much problem getting warranty work done? I had heard really good things about Alliance and that drove the decision to buy, but I am finding a lot of issues that indicate poor craftsmanship. Loose drain pipes, single screws in the brackets for the wood trim around the blinds (ripped out of the wall on the first attempt to repair a faulty blind), no caulk around the shower that resulted in a lot of water pouring out on the floor with the first use. We expected to have some issues, but they are feeling a little excess and I am not feeling reassured with the service that we are getting from Alliance to honor their own warranty. I was just curious if anyone else is having the same issues or has any suggestions on how to get issues resolved when your working with a poor dealership?
Click to expand...
Be aware, blue Compass is one of the worst. Wouldn’t expect any help from them.
 
F

Full Time Alliance Living

New member
Lantley said:
My take is the RV warranty process is only worthwhile for major catastrophic issue that you cannot resolve yourself.
We think of the RV warranty in terms of the automotive industry but it is far from it.
The process is deliberately cumbersome with lots of approvals.
The dealer may not be vested in the process and create more hurdles.
Frustration and delays are an inherent part of the process, which is my main reason to avoid using the warranty.
Unless the problem is major or catastrophic I find the RV warranty is more trouble than its worth and avoid using it unless absolutely necessary.
My observation of the Alliance warranty is they eventually get things done but the consumer must remain proactive throughout the entire process and deal with the delays and frustrations that are part of the warranty process.
Click to expand...
I agree and typically handle everything myself. I have already spent an lot of time tightening pipes, screws and cleaning toilet flanges to fix existing issues. To be fair, we expected some of this. However, I don't feel I should have to repair floors and eat the cost to replace faulty blinds on a new trailer. This is my third new unit and I have had a lot of used trailers over the years. This has been my worst experience on a new purchase. I hope it gets resolved and is a one off from the norm.
 
L

Lantley

Prominent Member
The best way to combat the warranty issue is to do an extensive PDI.
Take the attitude that if I don't discover the issue now it's my fault and I have to fix it myself.
Check and test everything go room by room and test every switch, latch, outlet, drawer, lock, slide, faucet etc etc.
Once you leave the lot you are on your own.
Granted it maybe impossible to test every single thing but you need to try.
The reality is once you leave the lot you are at the mercy of the poor and cumbersome, and frustrating warranty policies.
This is not just an Alliance issue but applies to the entire industry
 
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2 Allies

2 Allies

Well-known member
Full Time Alliance Living said:
I agree and typically handle everything myself. I have already spent an lot of time tightening pipes, screws and cleaning toilet flanges to fix existing issues. To be fair, we expected some of this. However, I don't feel I should have to repair floors and eat the cost to replace faulty blinds on a new trailer. This is my third new unit and I have had a lot of used trailers over the years. This has been my worst experience on a new purchase. I hope it gets resolved and is a one off from the norm.
Click to expand...

When did you reach out to Alliance at service@alliancerv.com? They usually respond within 48 hrs in our experience. We had a blind mechanism fail, Alliance worked with the supplier and sent out a replacement. Be patient, I am sure they will come through for you.
Good luck,
 
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