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Warranty concerns

J

Jeff from Kentucky

New member
I have a Valor 40V13 toy hauler that has been at the dealer since the middle of October of 2024. Every time I call, they claim that they are waiting on approval from Alliance to make the repairs. The repairs needed are the led light/fan combo in both bathroom, and a problem with the patio armor doors. Has anyone else had problems with getting warranty work approved?
 
BryanValRox

BryanValRox

Well-known member
Jeff from Kentucky said:
I have a Valor 40V13 toy hauler that has been at the dealer since the middle of October of 2024. Every time I call, they claim that they are waiting on approval from Alliance to make the repairs. The repairs needed are the led light/fan combo in both bathroom, and a problem with the patio armor doors. Has anyone else had problems with getting warranty work approved?
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I would suggest that you reach out directly to the Alliance Service Department to see if the dealer has actually contacted them to open a case. Have your dealer’s name and your coach’s VIN number handy when you make the call.
My guess is the dealer hasn’t been in contact with Alliance and is using that as an excuse. If that isn’t the case, I will issue an advance apology to the dealer.
 
B

Bozo

Well-known member
Jeff from Kentucky said:
I have a Valor 40V13 toy hauler that has been at the dealer since the middle of October of 2024. Every time I call, they claim that they are waiting on approval from Alliance to make the repairs. The repairs needed are the led light/fan combo in both bathroom, and a problem with the patio armor doors. Has anyone else had problems with getting warranty work approved?
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My rear bath light went out as well. Piece of ….
 
J

Jeff from Kentucky

New member
I took everyone’s advice and contacted Alliance. Within a couple hours they called me and let me know everything that was going on, when parts had been requested, ordered and shipped. With getting into specifics it was the dealership dragging their feet. Sound like alliance is lighting a fire to get things resolved.
 
B

Bozo

Well-known member
I will just add my $0.0001 worth (adjusted for inflation), I avoid all dealer shops like the plaque. You are better off fixing most things yourself, if able, or using an independent rv specialist.
 
L

Lantley

Well-known member
Bozo said:
I will just add my $0.0001 worth (adjusted for inflation), I avoid all dealer shops like the plaque. You are better off fixing most things yourself, if able, or using an independent rv specialist.
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This^^^ Is the secret to RV success however it requires you to be a somewhat capable DIY guy. I avoid dealerships warranty or not.
I reserve warranty for only catastrophic issues, Otherwise I just deal with it myself or pay out of pocket to expedite things.
 
W

wrightb1

New member
I am currently waiting on my 3 Rd new black tank in 10 months. My dealership has been great. As far as I can tell my problem lands straight on Alliance. I hope I don't have to eat my words. Anyone know who I can contact to speed up my process? Thanks In Advance
 
BryanValRox

BryanValRox

Well-known member
wrightb1 said:
I am currently waiting on my 3 Rd new black tank in 10 months. My dealership has been great. As far as I can tell my problem lands straight on Alliance. I hope I don't have to eat my words. Anyone know who I can contact to speed up my process? Thanks In Advance
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How about calling Alliance Directly to see what the status of your tank is? Have your vin handy. Have your dealer info handy and a Claim or case number if your dealer has one.
5742187165.
The phone number above is taken from their corporate website.
 
M

M and E

Well-known member
wrightb1 said:
I am currently waiting on my 3 Rd new black tank in 10 months. My dealership has been great. As far as I can tell my problem lands straight on Alliance. I hope I don't have to eat my words. Anyone know who I can contact to speed up my process? Thanks In Advance
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Geesh. Sorry you are having that problem. What the heck is going on that you are on the third tank?
 
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