NorCold 20DCIMSS Refrigerator Failure

[ThirstyDragon]

We have a 2024 Paradigm 310RL that we purchased in January 2024. The NorCold 20DCIMSS 12v refrigerator has stopped cooling. Alliance has told me to go through NorCold. NorCold (Thetford) told me they will not help me and directed me to find an "authorized service center".

The freezer is working, but there is no cooling in the refrigerator. I have checked the fuses under the unit, tested the thermisters, defrosted the unit, cycled the power on and off repeatedly and nothing. When I turn it on, I hear a loud gurgling, which is something I never heard when it was working. I ordered a new control board for $150 to test that, but my hopes aren't high (I won't have it for several more days). Based on everything I'm seeing, I think the compressor failed.

I'm disappointed that a $5,500 refrigerator failed about six months after the 1 year warranty expired and it seems neither Alliance nor NorCold is interested in helping out at all.

Question is whether anyone else has had this happen with this unit? Did it end up being the compressor? I'm in a bit of a time crunch because we're supposed to leave for a 11 week trip next week and I don't have a refrigerator at the moment.

 

[BryanValRox]

We have a 2024 Paradigm 310RL that we purchased in January 2024. The NorCold 20DCIMSS 12v refrigerator has stopped cooling. Alliance has told me to go through NorCold. NorCold (Thetford) told me they will not help me and directed me to find an "authorized service center".

The freezer is working, but there is no cooling in the refrigerator. I have checked the fuses under the unit, tested the thermisters, defrosted the unit, cycled the power on and off repeatedly and nothing. When I turn it on, I hear a loud gurgling, which is something I never heard when it was working. I ordered a new control board for $150 to test that, but my hopes aren't high (I won't have it for several more days). Based on everything I'm seeing, I think the compressor failed.

I'm disappointed that a $5,500 refrigerator failed about six months after the 1 year warranty expired and it seems neither Alliance nor NorCold is interested in helping out at all.

Question is whether anyone else has had this happen with this unit? Did it end up being the compressor? I'm in a bit of a time crunch because we're supposed to leave for a 11 week trip next week and I don't have a refrigerator at the moment.

Hi folks, sorry your having this issue.
I can’t offer any specific sugesstions, however attached is the service manual. It appears to have some pretty good information that might help you resolve your issue.

 

[ThirstyDragon]

Thanks for this. This is more than either Alliance or NorCold offered me. The fridge is still broken, and this doesn't help that, but it was good information.