So, we all need to ask ourselves why we put up with these kind of responses. A dealer response of 3 weeks just to take a few pictures of what would seem like an obvious quality problem.
What if a system existed to allow you take a few pictures and contacted Alliance for “ Pre approval “ so that parts etc could be ordered and the dealer would be able to proactively schedule your repairs all while you get to continue to use your coach? (Brilliant I know)
I would think the goal of the dealer and factory would be to keep you using your coach as much a possible all while the logistic’s of performing the actual repair happen concurrently in the back ground while your appointment approaches.
I am seeing what appears to be a sharp increase with basic quality issue on brand new units on this forum, and can’t understand why a brand would allow this to happen to their customers.
It might be time for a quality stand down at Alliance!
It certainly hurts to make monthly payments on a brand new product that you can’t use because it is sitting on a dealership lot waiting to be looked at.
Let it be known I am an Alliance fan, but, with all the respect in the world to Alliance,
@Bill Martin,
@Jim Beletti ,please consider having active conversations on these processes in the interest of the FamAlly!
Respectfully,
Bryan
