A year has gone by and also gone is the manufacturer warranty of our Valor 36V11. In one year we travelled about 3,000 miles and camped in Florida, Texas, Arizona and New Mexico. In both 110F and 20F temperatures, some big thunderstorms and a small blizzard (New Mexico). The punchline is that Alliance tries to be good and do good, but it suffers from exactly the same reasons they claim they are different and affects the entire RV industry - lack or subpart quality control and reliance on the dealership to do what the factory didn't at the expense of the customer.
Problems and Solutions (in order of occurrence):
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Any level of realizing happiness expectations after buying a +$100k RV were severely compromised by all these issues. On and on, out of the 12 months of warranty, the trailer spent 5 months at the dealership doing repairs, I had an initial consultation with Lemon Law lawyers, and there were several thoughts of regret and just sale the dang thing and cut our losses. Several repairs were done by myself simply to avoid more time at the dealership. To add salt to the wound, there is not warranty extension to compensate for the time at the dealership.
Would we buy another trailer from Alliance?. It is a somehow difficult question, their trailers are appealing and the price appears right if you do business with a honest dealership. At the end, we decided to repair the current trailer and keep it to somehow make sense of all the worries and efforts invested to get it right. We could have gotten the route of lemon law and have the trailer replaced or bought back but that got in the way of negating the very reason we bought a trailer the first place, notwithstanding the time and effort to be invested with lawyers, adjusters, disputes etc. Also a replaced unit would have put us back to the starting line of several repairs should we have gotten the same "luck" with our current unit.
In conclusion, chances are we will not buy again nor recommend Alliance as they have not lived to their main motto "Do The Right Thing". I think there should be a law that automatically extends the warranty to compensate for the time doing repairs, and a standard of quality required by law similar to passenger vehicles - that will force the RV manufacturers to truly "do the right thing". We know that there are people out there with excellent units and zero headaches, and that there are owners with worse issues than the ones we experienced. That said, the RVing industry has an endemic problem with quality control, regardless of brand and price of the RV. Alliance appears to try, it just that "trying" is not the same as "doing".
Problems and Solutions (in order of occurrence):
- Bed slide out (BAL) was not properly tensioned and it was damaged during sale inspection - replaced after 1 week at the dealership
- Landing gear hydraulic hoses busted, the night before our first trip - replaced several at the dealership, another week gone
Sloppy Workmanship
I’m ok with the crowbar as long as Alliance agrees to take care of any problems that occur down the line as a consequence of the crowbar. We shall see. Going to communicate with Alliance directly today.
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- Wheel fender blew on the road due to missing screws - Alliance sent a new one and reinforced the skirt with braces (by myself)
Fenders
Has anyone else noticed that their fenders are cracking at the screw locations ?
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- Exterior wall delamination - this was a big one and Alliance was reluctant to do the right fix after two failed attempts. Had to basically threat them with Lemon Law thus they finally got to fix it, after the trailer sitting 3 months at the dealership
Delamination or what else?
We took delivery of our Valor 36V11 on June 26. There were several issues that had to be resolved by the dealer which included a damaged slide out (bedroom) and 3 busted hydraulic lines. I also fixed other things myself and when I thought we got all the bugs out then we found this: Looking at...
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- Miswired microwave circuit. The microwave was wired to the bathroom GFCI outlet which triggered the fault all the time - fixed by the dealership
- Busted microwave - after several faults of the GFCI circuit the microwave couldn't take anymore and died - replacement sent by Alliance, installed myself
- Shower's main drain check valve locked. Factory installed horizontally which is not meant to work that way as it does not have enough hydrostatic head to open. Relocated but had to redo the entire piping (by myself)
- Greased up brake drums - Lippert uses the cheapest grease there is and any slight overheating would turn it to oil that ended fouling the brakes. My emergency wire snapped in a tight turn and I didn't drive a mile when my brakes were gone. Replaced everything with high temp grease - on my coin
- Gas leak in the stove. There was a tiny gas leak, so tiny that the gas/CO2 detector will not pick it but the smell was there. Bought a handheld gas detector and found the leak in the stove gas line connection. Fixed myself
- Busted gas switch - unable to transfer from one propane tank to another. Replaced myself
- Fridge died like a week after our factory warranty was over. Found the fan was dead. Lippert had it for $100, replaced with a new $20 fan from Amazon and it appears to work
2025 Valor 12v Fridge??
Has anyone on here taken delivery of a 2025 Valor? I'm interested in if they are still coming with the Everchill 12v 17 cu. fridge. We have this fridge in our '24 and it has burnt up two control boards and a defrost circuit so far and has left us scrambling to find an airbnb to store our food...
alliancervowners.com
Any level of realizing happiness expectations after buying a +$100k RV were severely compromised by all these issues. On and on, out of the 12 months of warranty, the trailer spent 5 months at the dealership doing repairs, I had an initial consultation with Lemon Law lawyers, and there were several thoughts of regret and just sale the dang thing and cut our losses. Several repairs were done by myself simply to avoid more time at the dealership. To add salt to the wound, there is not warranty extension to compensate for the time at the dealership.
Would we buy another trailer from Alliance?. It is a somehow difficult question, their trailers are appealing and the price appears right if you do business with a honest dealership. At the end, we decided to repair the current trailer and keep it to somehow make sense of all the worries and efforts invested to get it right. We could have gotten the route of lemon law and have the trailer replaced or bought back but that got in the way of negating the very reason we bought a trailer the first place, notwithstanding the time and effort to be invested with lawyers, adjusters, disputes etc. Also a replaced unit would have put us back to the starting line of several repairs should we have gotten the same "luck" with our current unit.
In conclusion, chances are we will not buy again nor recommend Alliance as they have not lived to their main motto "Do The Right Thing". I think there should be a law that automatically extends the warranty to compensate for the time doing repairs, and a standard of quality required by law similar to passenger vehicles - that will force the RV manufacturers to truly "do the right thing". We know that there are people out there with excellent units and zero headaches, and that there are owners with worse issues than the ones we experienced. That said, the RVing industry has an endemic problem with quality control, regardless of brand and price of the RV. Alliance appears to try, it just that "trying" is not the same as "doing".