This document serves as an official record and summary for my 2024 Alliance Paradigm 385FL. It is prepared to identify issues along with proposed solutions, including communications with Alliance and RV dealers regarding necessary corrections to my coach. It is recommended that Alliance review this information and implement appropriate corrective actions to enhance product quality and customer satisfaction. Utilizing Alliance customer service via e-mail was very professional to include quick responses, acknowledgement of issues, shipment of repair parts, prepaid return of parts and phone conversations as required to correct the identified problems. I provided Alliance technical support pictures, movies, PDF’s and written details of issues as requested.
My wife and I love the layout and functionality of the coach. The coach tows great and is very stable in crosswinds.
My wife and I love the layout and functionality of the coach. The coach tows great and is very stable in crosswinds.
Vehicle Details
- Year: 2024 (placed in service 7-18-2024)
- Model: Alliance Paradigm 385FL
- Options - Full body paint, MORryde 8K axles with independent suspension and DeeMax disc brakes, slide toppers and convection microwave.
Problem/Issues and Corrective Actions
Alliance case numbers 70722, 79041, 24944, 24054, 89589, 205173- The washer drain pipe was not connected to the “Y" pipe located in the rear storage area. XXX Alliance authorized a local RV dealer to perform the necessary connection, and the owner covered the cost of the repair, which was subsequently reimbursed by Alliance. It is unclear why this issue was not identified during Alliance tank and drain piping smoke test.
- The washing machine hot and cold hose connection valves were absent, with blank PEX fittings installed in their place. XXX Alliance authorized the local RV dealer to install hot and cold isolation valves for the washer, which were provided by Alliance. I initially covered the cost of the repair and was subsequently reimbursed by Alliance. For RV coaches marketed as washer/dryer ready, it is recommended to include hot and cold water isolation valves rather than blank fittings.
- Master Bath sink drain piping leaking at sink connection. XXX Alliance provide new sink piping drain kit and I installed. Originally installed piping was not cut to fit application and gasket/washer missing at sink drain threaded connections.
- Slide toppers not rolling up correctly. No screws holding topper at side wall channel from walking forward or aft. XXX I aligned slide topper and installed securing screws.
- Four exterior up-to-open doors, open position holding magnets were loose on exterior wall. Screws stripped out. XXX I installed larger screws and caulked to prevent leaks.
- The electrical combination panel includes 120 VAC / DC inverter functionality, with 12 VDC yellow wires installed on TB3-14 through TB3-17. Four 12 VDC circuits are labeled as 15 amps (green wires, TB1-1 through TB1-4), although 10 amp fuses have been installed. The exterior coach male plug is rated at 50 amps but incorrectly labeled as 30 amps. XXX I relocated the yellow 12 VDC wires and corresponding 15 amp fuses to TB3-15 through TB3-18 according to the electrical panel identification label. After consultation with Alliance technical support, it was recommended that the identification label plate fuse rating for the green wires be updated from 15 amps to 10 amps. The coach male plug sticker has yet to be replaced with a 50 amp sticker.
- Black tank wash down PEX piping, behind Nautilus Panel, 90 degree PEX fitting stainless PEX pipe band clamp was not crimped resulting in a water leak. XXX I installed ½ inch PEX stainless band clamp on existing 90 degree PEX fitting and operationally tested satisfactory.
- Electrical stranded wire connections (two wires in one terminal lug) for electric slide motors were loose and pulled out of terminal lug crimp connection. Connections located aft of hydraulic pump located in front upper compartment on terminal board. XXX I installed proper size terminal lugs, one on each wire, reconnected and operational test was satisfactory. Stranded electrical wiring leads should be installed in individual properly sized terminal lugs to provide a positive mechanical connection.
- Both hydraulic slides (stove and table) underside of slide waterproofing material damaged by screws backing out of floor mounted Teflon floor ski securing screws. Screws over torqued and loose in plywood floor. XXX I removed and relocated Teflon floor slides to provided positive securing screw engagement to floor. Alliance provided repair material and authorized local RV dealer to install. I paid for repair and Alliance reimbursed my repair cost.
- Half bath ceiling fan manual open/close mechanism would not close fully. XXX I removed fan cover which revealed electrical fan wiring obstructed manual open/close fan mechanism. Relocated and secured fan wiring to provide clearance for manual fan open/close mechanism.
- Norcold Refrigerator/freezer gaskets fell out of track and were damaged. XXX Alliance provided new refrigerator and freezer door gaskets and I installed.
- Five Clear Vision up to open windows will not lock in open or close positions. Sliding window/glass plastic guides not secured to window frame. Alliance approved window replacement. XXX Discussion with Alliance technical support stated the plastic guides are secured to window frame with industrial glue. I purchased industrial super glue and secured window/glass guides in the proper locations to allow window to be secured in the open and close position.
- MORryde/DeeMax disc brake pads noisy and squealing when brakes applied. XXX Multiple conversations with Alliance and DeeMax representatives stated disc brake pads material composition was incorrect, too aggressive, for one batch of pads received from manufacturing facility. Deemax provided newer version of Disc Brake pads (Kelvar vice semi-metallic) and I installed.
- Rear garage area MORryde roll out shelf/table mounting screws backed out and table foundation was adrift in storage area. All screws undersized for application. XXX I obtain and installed larger slide out tray foundation mounting screws.
- Stove and table hydraulic slides wall seals, one on each slide, failed and torn. Five of six Norco/Bal electrical slide wall seals damaged/torn. XXX Alliance provided replacement slide out seals and General RV of Richmond (purchased dealer) installed. Replacement took 5 weeks after waiting 7 weeks for appointment. I provided detailed timeline with conversations with General RV representative to Ms. Larson/Alliance customer service via e-mail Jul 30, 2025.
- The MorRyde 8000-pound axle bearings were not properly adjusted, resulting in heat damage to the bearings and races, as well as slight damage to the axle spindles. Both front axle bearing retainer/adjustment nuts were missing their retaining clips. XXX Alliance and MorRyde supplied four new disc brake rotors with Timken bearing races installed and two axle sets of Timken bearings. I cleaned the axle spindles using crocus cloth, packed and installed the new bearings, and adjusted the bearing preload according to MorRyde specifications. Additionally, I purchased and installed new axle bearing nut retainers/clips. The absence of the axle bearing retaining clips could have resulted in the wheel separating from the axle at highway speeds.
- Master bath MaxAir fan motor noisy. XXX Alliance provided new Maxair fan motor and I installed.
- Master Bedroom light switch failed. XXX Alliance provided new light switch and I installed. I return damaged light switch to Alliance via prepaid shipping.
- Suburban hot water heater electric circuit failed. Wire to thermostat shorted to steel hot water heater shell. XXX Alliance and Suburban provided new hot water heater. I installed thermostat from provided hot water heater, hot water heater steel shell folded back to prevent electrical wiring contact to sharp metal, shorten damaged wiring and installed 90 degree high temperature terminal lug. Operational tested satisfactory.
- Nautilus panel PEX piping and flow valves continue to leak intermittently. XXX Alliance provided one nautilus panel valve. I removed and reinstalled new valve and two PEX ½ inch female fittings and various pieces of PEX ½ inch tubing. Ireturned removed valve to Alliance via prepaid shipping. I installed flood alarm behind the Nautilus panel because Nautilus piping/connections intermittent nuisance leak persists.
- Front living area slides Norco/Bal electric motor gear boxes are failing. Replaced four motor/gearboxes to date. One motor/gearbox replaced twice. The motor gearboxes are not adequately designed for this application. Aluminum gearboxes and drive sprocket gear bend under normal operation. XXX Alliance has supplied all four replacement motor gearbox assemblies. I have replaced three units and one unit replaced by General RV technicians. The fourth motor/gearbox assembly was provided after my coach’s warranty period expired; however, Alliance supplied it as a goodwill gesture. Notwithstanding these replacements, the motor gearboxes continue to experience failures, suggesting that NORCO/BAL assemblies may not be optimally designed for this application. I respectfully request that Alliance and NORCO/BAL evaluate the mechanism for potential redesign to improve reliability, and to provide the updated motor/gearbox assemblies for installation.
