We bought a brand-new alliance paradigm, two months ago and have had nothing but problems. Gray tank wouldn’t drain, bad gray tank sensor. bed hinges under mattress came off and plywood shifted off, staples popping out of the walls, trim over bed popped off etc etc. We’re waiting for replacement end tables, kitchen table, bathroom countertop. Honestly, I feel like we bought a used camper. We put everything we own into getting this so that we could have a nice fifth wheel to travel with now that we’re retired and there is always a problem. I believe we got a lemon.
Disappointed with our Paradigm
- Thread starter Elisen
- Start date
@Elisen - sorry to hear about the issues you're having. is there any issue with the RV that you've tried to get taken care of, that you've not been able to get handled? I ask as I work for Alliance RV and I can connect you with our Customer Experience team if needed.
drivintothestore
New member
That's a shame. Did you get it all fixed yet?
Since I wrote this, we have been at the dealer two more times trying to fix the issues, along with other that have arisen. We are still not happy with the responses the dealer is getting from alliance. Please text me the information I need to contact someone at alliance. 907-232-4147
Some of the issues alliance has already responded back to our dealer and said they aren’t approving the repair. When you pay big money for an RV, it should be in better condition than this. We purchased it from alliance because the reviews were good. So far I will have to say that we don’t agree. A few images. 
Attachments
My reply will not help the OP and I apologize for that. My intention is to help others who might be seeing this thread pre-purchase.
The pictures indicate things that should have been caught, mentioned, and repaired prior to accepting delivery of the trailer. It is not ideal that manufacturers are sending out RVs with obvious flaws, and it is unfortunate that dealers are selling RVs in this condition. Some things will not fail until they have been used some and may test find during a pre-delivery inspection (PDI), but these cosmetic issues should have been easy to see. The dealer will be far more interested in getting them fixed before you buy than after.
I will also say that after we bought our SOB trailer, the dealer we took our RV to for warranty service kept blaming the manufacturer for dragging their feet on warranty claims or flat out lying about them being delayed by parts or that they were not being approved. I am not saying that is going on here, but I would certainly follow up on this. A dealer who will lie about this will lie about other things. Best to use another dealer or mobile repair. Alliance is good about allowing repairs to be performed and will either pay directly or reimburse you for authorized work. I found them easy to work with and I was able to fix most of the things myself with Alliance shipping me the parts. Quickest way to get things done in my experience.
The pictures indicate things that should have been caught, mentioned, and repaired prior to accepting delivery of the trailer. It is not ideal that manufacturers are sending out RVs with obvious flaws, and it is unfortunate that dealers are selling RVs in this condition. Some things will not fail until they have been used some and may test find during a pre-delivery inspection (PDI), but these cosmetic issues should have been easy to see. The dealer will be far more interested in getting them fixed before you buy than after.
I will also say that after we bought our SOB trailer, the dealer we took our RV to for warranty service kept blaming the manufacturer for dragging their feet on warranty claims or flat out lying about them being delayed by parts or that they were not being approved. I am not saying that is going on here, but I would certainly follow up on this. A dealer who will lie about this will lie about other things. Best to use another dealer or mobile repair. Alliance is good about allowing repairs to be performed and will either pay directly or reimburse you for authorized work. I found them easy to work with and I was able to fix most of the things myself with Alliance shipping me the parts. Quickest way to get things done in my experience.
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LuckyDog23
Well-known member
My reply won’t help either but I strongly believe that anyone should download and print Oregon Camper’s PDI checklist. I recently visited a dealer and he told me that the trailers are towed from Elkhart and the road conditions are so bad in some areas that they arrive with a lot of damage. From the photos it’s not apparent if these are problems caused by delivery. Unfortunately for us, our dealer is about 200 mi away and along I5 in California, one of the worst roads ever. We met a couple recently from Texas who had a lot of similar issues.
Guests on the Move
Active member
I agree with several others, all those are minor issues and if you would have done a proper PDI you would have found them prior to taking the unit off the lot. As for the tank sensors, I don’t care what brand you purchase, they are all unreliable and rarely work properly.
Goodwrencher
New member
I am looking at buying a 2021 385FL in Oregon. Sounds like a pre-purchase Inspection is called for....
dandgnorthway
New member
We just purchased a 2024 Valor 36V11. I opted to have an outside RV inspector look at it prior to agreeing to the purchase. We found several minor things (caulking missing, a screw missing from the trim, outside door that needs to be adjusted, improper seal on the black tank). The Inspector did MORE THAN I COULD HAVE DREAMED, and I think of myself as a very informed buyer. In all, he spent more than 4 hours going thru the rig from top to bottom and then some. Invest in the outside inspector, you will not regret it.